PRIVACY POLICY

Elite Doors & Windows ("we," "us" or "our") operates the website at elitedoorswindows.com. This Privacy Policy describes how we collect, use and share information about you when you visit our site or contact us.

1. Information We Collect

We collect information in two ways:

Information you give us directly. When you fill out our contact or quote-request form, we collect:

• First and last name
• Email address
• Phone number
• Your message or project description

Information collected automatically. When you visit our site, we and our service providers may automatically collect:

• Browser type and version
• Pages visited and time spent on each page
• Referring URL
• Approximate geographic location (country or region, derived from IP address)
• Device and operating system information

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and send you a project quote
• Communicate with you about your project during and after the sales process
• Improve the content and usability of our website
• Understand how visitors find and use our site (analytics)
• Comply with applicable laws and regulations

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

3. How We Share Your Information

We do not sell your personal information. We share information only with service providers who help us operate our business, and only to the extent necessary for them to perform those services. These may include:

• Website hosting and infrastructure providers
• Analytics providers (see Section 4)
• Email and communication platforms used to respond to inquiries
• CRM software used to manage customer relationships

We may also disclose information when required by law, such as in response to a valid subpoena, court order or government request, or when we believe disclosure is necessary to protect the safety of any person or to prevent fraud.

4. Cookies and Analytics

Our site uses cookies, which are small text files stored on your device. We use two categories of cookies:

Strictly necessary cookies. These are required for the site to function (for example, remembering your cookie preference). They cannot be disabled.

Analytics cookies (Google Analytics). We use Google Analytics (property ID: G-5DEMQBB3V6) to understand how visitors interact with our site. Google Analytics collects data such as page views, session duration and referral source. This data is aggregated and does not identify you personally. Google may transfer data to servers in the United States.

You can opt out of Google Analytics tracking by:

• Installing the Google Analytics Opt-out Browser Add-on
• Enabling "Do Not Track" in your browser settings
• Adjusting your browser's cookie settings to block third-party cookies

5. Data Retention

We retain contact form submissions and related correspondence for as long as necessary to respond to your inquiry and for a reasonable period afterward in case you follow up. Analytics data is retained according to the default retention settings of the analytics platform (up to 26 months for Google Analytics). You may request deletion of your personal information at any time by contacting us (see Section 7).

6. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information:

• Right to know. You may request a summary of the categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to delete. You may request that we delete personal information we have collected about you, subject to certain exceptions.
• Right to opt out of sale. We do not sell personal information, so no opt-out is required.
• Right to non-discrimination. We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights, contact us using the information in Section 7. We will respond within 45 days. We may need to verify your identity before processing your request.

7. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights or want to request deletion of your data, you can reach us at:

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.